Ready-to-Love Guarantee: If something went wrong with creating or packaging your Masterpiece, we’ll make it right.
For a refund or replacement, please call (732) 299-5488.
Please have the following information handy in order for us to process a refund or replacement: name on your order, order number, reason for returning, the full credit card and CVV number used to place the order.
A friendly team member will issue your return label with our special discounted shipping rate to save you a few bucks. Then just ship your item back to us in the original packaging.
We will issue your return within 3-5 business days, but sometimes credit card companies can drag their feet on their end. One billing cycle later, the credit will be back in your account.
Returns, refunds or replacements are available within 30 days of the order delivery date.
Please inspect your order within 48 hours of receipt and contact (732) 299-5488 if you have any questions or concerns.
The cost of the return label is deducted from your refund.
The original shipping charge is not reimbursed
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